Terms And Conditions
Standard Terms and Conditions
whose registered office is at Assisi Gardens, Manchester, M12 5AS
The terms and conditions apply to the use of the the visual printing service and signage. By placing an order with us, you are agreeing to accept these terms and conditions
Please note, these terms and conditions can potentially change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes.
You agree that e-mail can be used as a long-distance means of communication.
It is a crime to use a false name. Anyone caught willfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law.
*A Set Of 3 T-Shirts Applies To Orders Over £700 (not in conjunction with other offers)& A Set Of 2 Mugs Applies To Orders Over £500(not in conjunction with other offers). – **One To One With Designers Has To Be Arranged After Agreement And First Payment. – ***Free Shipping Within Greater Manchester Only And on orders over £200. – **** All The Free Business Gifts Are Subject
To Availability And Can Be Withdrawn Or Altered Without Notice At Any Time.
PLEASE CHECK ALL DETAILS – REPRINTS AND REDOs WILL BE CHARGED
Please check proof(s) for spelling, grammar and typographical errors.
Please check that all telephone numbers fax numbers, address details and email details are correct.
Please sign and confirm if you are satisfied with the layout of all objects and text on the page and that everything is lined up correctly
Please check the colours against true pantone reference sheets and realise that the actual colours printed may vary from this proof.
Artwork, Typesetting, Re-Proofing and any other service which requires actual designer time will be charged at an hourly rate.
By signing the proof acceptance form or replying to our email addresses you are approving the attached proofs and allowing us to proceed to print. It is your responsibility to check all items on the form or emails and on the attached proof(s). Any further changes beyond this stage, may result in extra charges or even full reprint charges
DIFFERENCES IN COLOURS:
PLEASE BE AWARE OF:
RGB and CMYK
Pixel graphics are shown on monitors in the RGB (Red-Green-Blue) colour model. This means that each colour is composed with different proportions of these three base colours. See image below on the left.
In order to print pixel graphics, the colours must be converted into the CMYK colour model. During the digital printing, the colours are then composed of different
proportions of cyan, magenta, yellow and key (black.) This can lead to differences in appearance between the print and that which appears on your screen. See image below in the middle.
After rendering into CMYK colours, a few more colour value corrections are made so as to optimize as many digital designs as possible. Depending on how close your design is to the basic settings, the colours will appear as seen in the original. (The colour chart on the bottom right shows the colours on a printed fabric).
Colour Settings On Your Monitor
Every monitor displays colours differently according to its settings. The combination of brightness, contrast and intensity can also change the appearance of colours on your monitor.
Tip: increase saturation and contrast of your graphics file. Just when the colours of your design may seem a bit too bright and glaring on your monitor, the final result on fabrics is most likely to meet your expectations. Note: you should also consider the colour of the fabrics. Colours on dark backgrounds appear differently than on white ones. (See image below.)
Have a look at the colour charts we have created to illustrate the difference on white and coloured products. This will help you see differences in colour when printed.
Full colour printing – All reasonable efforts shall be made to obtain the best possible colour reproduction on customer’s work but variation is inherent in the print process and it is understood and accepted as reasonable that, the visual printing service and signage shall not be required to guarantee an exact match in colour or texture between the customer’s photograph, transparency, proof, electronic graphic file, previously printed matter (whether printed by the visual printing service and signage or other party) or any other materials supplied by the customer and the printed article the subject of the customer’s order.
Price variation – Price estimates are based on the visual printing service and signage current costs of production and, unless otherwise agreed, are subject to amendment on or at any time after acceptance, where such amendment is required in order to meet any rise or fall in such costs.
50% of the quoted price is due and payable immediately prior to completion.
Preliminary work – All work carried out, whether experimentally or otherwise, at customer’s request shall be chargeable.
Print Readiness– No charges are incurred if artwork files are supplied in acceptable print ready format. Please refer to our designer to ensure your file format is correct.
Licensing– It is the responsibility of the client to obtain all necessary rights and licences required to reproduce logos or artwork not created by the visual printing service and signage.
Loss of Artwork– All artwork provided to us must be a copy of your original. We accept no responsibility for the loss of original artwork files provided to us.
Charges– Our experienced art department is happy to assist you with the setup and/or design of your product. Fees for this service are charged at a fixed or hourly rate depending on the project. This information will be specified on your quote.
Validity– All quotations are valid for 14 days from the date of the quotation and are subject to change thereafter.
Quotation Variations. Product details will be displayed on your quotation. Your signed acceptance of the quotation is based on the understanding that changes to the quantities, product specifications and/or finalised artwork proofs will incur additional costs.
Variations– Production times will be advised on your quotation as they do vary depending on the individual job/ product/ order specifications. Although every effort is made to meet the agreed deadline, we cannot take responsibility for factors outside our control.
OWNERSHIP OF PROPERTY
Ownership– All goods will remain the property of the visual printing service and signage until such time that all associated costs are paid in full. All artwork proofs submitted to the client for approval remain the property of the visual printing service and signage. All original artwork, designs and layouts are owned by the visual printing service and signage.
COUNCILS, COMMITTEES, ENGINEERS AND BODIES CORPORATE
Approvals– the visual printing service and signage will not be responsible for gaining the approval of councils, committees, engineers or bodies corporate regarding erecting signage. We are happy to work with clients to ensure a smooth process and to achieve the desired result.
Specifications– If there are restrictions and/or regulations pertaining to your project (e.g. specific colours, sizes) details must be supplied to us prior to the commencement of the project. Although our staff are happy to provide information regarding these matters, it is ultimately the responsibility of the client to undertake such research and ensure all aspects of the artwork are approved prior to production. If the required information is not provided, the visual printing service and signage take no responsibility for the cost of alteration or re-production. These costs will be charged to the client.
REFUNDS AND RETURNS
Returns– Returns will only be accepted if goods are not supplied as per order or at an unreasonable quality. Returns must be reported in writing within 5 days of pickup/delivery. No returns will be accepted without a return authority which can be obtained from us. the visual printing service and signage aim to provide our customers with the highest quality service combined with the ideal product to suit your specific needs. If you do have a returns enquiry, please call us to discuss our options.
Proofs – Proofs of all work may be submitted for customer’s approval and the visual printing service and signage shall incur no liability for any errors not corrected by the customer in proofs so submitted. Additional charges shall be made for any additional proofs that are required as a result of alterations required by the customer. When style, type or layout is left to the visual printing service and
signage, any subsequent changes to such style, type or layout required by the customer shall be subject to additional charges on a time and materials basis.
Copy – Where any additional work of whatever nature is necessary as a result of copy supplied by a customer not being clear and/or legible, the visual printing service and signage shall be entitled to make additional charges on a time and materials basis to cover such additional work.
Copyright ©– Any proof provided to a client remains the property of the visual printing service and signage. Digital or physical reproduction of said artwork without written permission (for purposes other than proofing) is not permitted and is an infringement of copyright law. All original artwork, designs and layouts are owned by the visual printing service and signage.
Copyright – Unless negotiated and agreed in writing, the copyright of general artwork, commissioned artwork and illustrations and anything else whatsoever prepared, developed or created by the visual printing service and signage shall vest in and belong to the visual printing service and signage.
the visual printing service and signage may use any artwork or printing produced by itself for the purposes of promoting itself. The customer shall be responsible for obtaining all necessary authorities and consents to reproduce pictures, artwork, photographs, copyright text and/or any other reproducible materials (“Materials”) prior to instructing the visual printing service and signage to reproduce the same.
The customer shall indemnify and hold the visual printing service and signage harmless against all claims, demands, actions, costs, expenses (including but not limited to legal costs and disbursements), losses and damages arising from or suffered or incurred by reason of any claim (including but not limited to the defence of such claim) that the reproduction of the Materials by the visual printing service and signage infringes the intellectual property or other rights of any third party or misuses the confidential information of a third party.
Variations in quantity – Every endeavour will be made to deliver the correct quantity ordered. However some variation is inherent in the print process and it is understood and accepted as reasonable that minor variations are immaterial and that the visual printing service and signage shall have no liability in respect of such variations. For other variations the visual printing service and signage’s entire liability will be to award a Credit.
Standing material – Metal and other materials owned by and used by it in the production of plates, film-setting, negatives, positives and the like shall remain the exclusive property of the visual printing service and signage. Such items when supplied by the customer shall remain the customer’s property.
Lithographic, together work or other materials supplied by the customer may be effaced or destroyed immediately after the order is executed.
Customer’s property – The customer’s property and all property supplied to the visual printing service and signage by or on behalf of the customer shall while it is in the possession of the visual printing service and signage or in transit to or from the customer be deemed to be at customer’s risk.
Where a customer fails to collect work within 20 working days from notification to the customer of completion of the work, the visual printing service and signage shall be entitled, at its discretion, to either store the work until actual delivery or collection is made and charge the customer for the costs (including insurance) of storage or to destroy such work (provided that the customer shall nevertheless remain liable for payment in respect of the relevant order).
Materials supplied by the customer – the visual printing service and signage may reject any paper, plates, banners, stickers, correx, metal sheets or other materials supplied or specified by the customer which it considers to be unsuitable. Additional cost incurred if materials are found to be unsuitable during production may be charged except that if the whole or any part of such additional cost could have been avoided but for unreasonable delay by the visual printing service and signage in ascertaining the unsuitability of the materials then that amount shall not be charged to the customer.
the visual printing service and signage shall have no liability in respect of any work being of less than reasonably satisfactory quality as a result of defects in or the unsuitability of materials supplied or specified by the customer.
to the visual printing service and signage shall assume that quantities of materials supplied shall be adequate to cover normal spoilage accordingly if the quantities of materials supplied are not sufficient to cover normal spoilage (“an Insufficient Supply”) then to the visual printing service and signage shall have no liability for any shortfall in quantity to the extent that such shortfall arises as a result of such Insufficient Supply.
Insolvency – If the customer ceases to pay its debts in the ordinary course of business or cannot pay its debts as they become due or being a company is deemed to be unable to pay its debts or has a winding-up petition issued against it or being a person commits an act of bankruptcy or has a bankruptcy petition issued against it, the visual printing service and signage without prejudice to other remedies shall (i) have the right not to proceed further with the contract or any other work for the customer and be entitled to charge for work already carried out (whether completed or not) and materials purchased for the customer, such charge to be an immediate debt due to the visual printing service and signage , and (ii) in respect of all unpaid debts due from the customer have a general lien on all goods and property in the visual printing service and signage ‘s possession (whether worked on or not) and shall be entitled on the expiration of 14 days’ notice to dispose of such goods or property in such manner and at such price as the visual printing service and signage thinks fit and to apply the proceeds towards such debts.
Illegal matter – the visual printing service and signage shall not be required to print any matter which in its opinion is or may be of an illegal or libelous nature or an infringement of the proprietary or other rights or any third party.
the customer shall indemnify and hold the visual printing service and signage harmless against all claims, demands, costs, expenses (including but not limited to legal costs and disbursements), losses and damages arising from or suffered or incurred by reason of the work it is required to produce pursuant to a customer order being or alleged to be defamatory.
Data Protection – By placing an order with the visual printing service and signage , the customer consents to its details being passed on to the visual printing service and signage for accounting and marketing purposes. The details will be kept by the visual printing service and signage even after the customer’s trading relationship with the visual printing service and signage has terminated.
the visual printing service and signage may use the customer’s personal data to let customers know about goods and services similar to the goods or services provided to the customer previously and any others matters that the visual printing service and signage consider may be of interest to customers.
Force majeure – the visual printing service and signage shall be under no liability if it shall be unable to perform any obligation which is owed by it to the customer for any reason beyond his control including (without limiting the foregoing) Act of God, legislation, war, fire, flood, drought, failure of power supply, lock-out, strike or other action taken by employees(if any) in contemplation or furtherance of a dispute or owing to any inability to procure materials required for the performance of the contract. During the continuance of such a contingency the customer may by written notice to the visual printing service and signage elect to terminate the contract and pay for work done and materials used.
Variation to Terms and Conditions – These terms and conditions may be amended from time to time. The latest version of these terms and conditions may be accessed via the Website or printed paper or emails.